how good are you at managing conflict?

1.You are in a meeting.People cannot agree with each other.Do you
a) say nothing? (2 mark)
b)intervene and propose something new? (3 mark)
c)take sides with those you like? (1 mark)
d)suggest a 10-minute break? (4 mark)

2.Your two closet friends have an argument and stop speaking to each other.Do you
a)behave as though nothing has happened? (2 mark)
b)bring them together to discuss the problem? (3 mark)
c)take the side of one and stop speaking to the other? (1 mark)
d)talk to each one separately about the situation? (4 mark)

3.You see two strangers.One begins to hit other.Do you
a)pretend to be an off-duty police officer,and ask them what is going on? (3 mark)
b)call the police? (4 mark)
c)shout at them to stop? (2 mark)
d)walk away quickly? (1 mark)

4.Your neighbours are playing very loud music late at night.Do you
a)ask them to turn it down? (4 mark)
b)do nothing? (2 mark)
c)call the police? (3 mark)
d)play your own music as loudly as possible? (1 mark)

5.You are in the check-in queue at an airport.Somebody pushes in.Do you
a)ask them to go to the back of the queue? (4 mark)
b)say nothing? (2 mark)
c)complain loudly to everyone about people jumping queue? (1 mark)
d)report them to an airport official? (3 mark)

6.A colleague criticises your work.Do you
a)consider carefully what they say? (4 mark)
b)ignore them? (3 mark)
c)get angry and criticise them? (1 mark)
d)smile,but wait for an opportunity to get back at them? (2 mark)

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result:
1-11=========need improve management skill.
12-17========still can be accept but not that good enough.
18-22 =======quite good.
23 above=====excellent!!!You have a good management skill.